Terms & Conditions

This is an informative translation; the Czech version is legally binding.

Who provides the services

• Registered name: SEVEN Works s.r.o.
• Registered office: Na Vantrokách 42/8, 400 01 Ústí nad Labem
• Company ID (IČO): 23148217
• VAT ID (DIČ): CZ23148217
• Registration: C 53848/KSUL, Krajský soud v Ústí nad Labem
• Contact e-mail: info@sevenworks.cz
• Phone: +420 739 374 074

Referred to below as the "provider" or the "studio".

What these terms cover

These terms and conditions govern the relationship between the studio and the customer in the provision of the vehicle care services the studio offers in its service catalogue – in particular washing, detailing, paint correction, ceramic coatings, PPF films, window tinting, wraps, wheel and tyre care, and interior cleaning. The studio carries out the work on the customer's vehicle at its studio in Ústí nad Labem. This is not distance selling of goods and it is not an e-shop: the customer is not ordering an item to be dispatched, but work on their own car. Some partial services, for example air-conditioning cleaning, may be carried out for the studio by a contracted partner.

The website also includes a customer account, which may be active or suspended.

How an order is made

You can place an order with the studio using the enquiry form on the Enquiry page, by e-mail at info@sevenworks.cz, by phone on +420 739 374 074, or in person at the studio by prior arrangement.

An order is then made in stages:

1. Enquiry. The customer describes what the car needs.
2. Inspection of the vehicle. For services where the scope of work and the result depend on the vehicle's current condition, the studio inspects it first.
3. Proposed solution and price. The studio proposes how to proceed and states the price – for services with a fixed price according to vehicle size or variant this follows the price list, for the rest it follows the inspection.
4. Confirmation. The customer approves the proposal, and the order is thereby made.
5. Carrying out the work. The studio performs the service in line with the confirmed proposal.

Price

The prices shown with individual services on the website are indicative: for some services they are given as a range, for others as a fixed amount according to vehicle size or the chosen variant, and for combinations of services they are set individually. The binding price is set by the studio in the proposed solution, based on the actual condition of the vehicle and the scope of work required. Until the customer confirms the proposal, the price shown on the website is not binding on them.

For ceramic coating, the studio always invoices the full package of the product used for the vehicle in question as a separate item, and charges for the work separately. The price of a ceramic coating in the proposed solution therefore includes the full package. Any remainder of an opened package stays at the studio, since it is a chemical product, and is not handed over to the customer, even though they pay for the full package.

Handing over and returning the vehicle

The studio takes the vehicle in and returns it to the customer, or to a person authorised by them, at the studio. When the vehicle is handed over, we recommend going through its condition together, so that it is clear what state it arrived in. Once the work is finished, the studio lets the customer know at the contact details they provided that the vehicle is ready for collection.

Liability for defects and complaints

The studio is responsible for the work performed matching the confirmed proposal and being free of defects. It is not liable for defects the vehicle already had before the work began, nor for normal wear and tear arising after the vehicle is returned to the customer.

If the work performed has a defect, make a complaint to the studio without undue delay after you discover it, using the contact details given above. Describe what you have found and where on the vehicle; we will arrange an inspection and tell you how we will settle the complaint. The procedure for making a complaint, its assessment and the possible outcomes are described in the Complaints Procedure.

Cancelling and changing an appointment

The date of the work is agreed individually and may change according to the scope of work required and according to the condition of the vehicle, which may only become apparent during the inspection or in the course of the work.

An agreed appointment may be cancelled or changed by the customer or by the studio. Let the other party know as soon as you know that the date will not work. A new date is agreed in the same way as the original one.

Payment

The customer pays the studio the price confirmed in the proposed solution once the service has been completed, or as otherwise agreed for the particular job.

Care subscription

In addition to one-off orders, the studio also offers a regular vehicle care subscription in the Care, VIP, VIP Gold and VIP Platinum tiers, described on the Car Care Subscription page. The subscription price is the same regardless of the size of the vehicle.

The customer activates the subscription by confirming the proposal under How an order is made. Until 27 September 2027, the studio offers the subscription under an introductory scheme with no commitment; the customer may cancel it under the conditions below.

The following conditions apply to the subscription:

1. Services provided once a year have a waiting period from the start of the subscription: a detailed interior clean from the fourth month, one-step polishing and Overcoat from the sixth month. Washing, sealant, decontamination and warranty checks are available from the start of the subscription.
2. Monthly services the customer does not use in a given month do not carry over to the next one.
3. The customer may cancel the subscription effective the last day of a calendar month. The studio completes the month the customer has paid for; the amount paid is not refunded.
4. After cancelling the subscription, the customer may take out a new one no sooner than three months later; the waiting periods under point 1 start again from the beginning.
5. The subscription is not tied to a specific vehicle; the customer may also use it for another vehicle. Only the warranty checks are tied to a specific vehicle.
6. If the customer pays for the subscription twelve months in advance, they are entitled to a 5% discount.

The other provisions of these terms apply to the subscription accordingly.

Consumers

Where the customer is a consumer, consumer rights under the Civil Code (Act No. 89/2012 Coll.) apply to the contractual relationship with the studio. Any dispute may be settled out of court before the Czech Trade Inspection Authority (www.coi.cz), which is the competent body for the out-of-court settlement of consumer disputes for this type of service.