Complaints Procedure

This is an informative translation; the Czech version is legally binding.

Company identification

• Registered name: SEVEN Works s.r.o.
• Registered office: Na Vantrokách 42/8, 400 01 Ústí nad Labem
• Company ID (IČO): 23148217
• VAT ID (DIČ): CZ23148217
• Registration: C 53848/KSUL, Krajský soud v Ústí nad Labem
• Contact e-mail: info@sevenworks.cz
• Phone: +420 739 374 074

Introduction

This complaints procedure governs the process for making a complaint about services provided by SEVEN Works s.r.o.

Making a complaint

• the complaint must be made without undue delay
• ideally in writing or in person

Assessment of the complaint

The complaint will be assessed individually, taking into account the nature of the service and the condition of the vehicle.

Outcome of the complaint

• remedying the defect
• a reasonable discount
• rejection of the complaint (in justified cases)